Privacy Policy
Welcome to the website for All Connect Plumbing, LLC. We respect your privacy and believe in being straightforward about what information we collect, why we collect it, and how we use it.
Effective Date: May 6, 2026
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, and physical address
- Service address, if different from your mailing address
- Payment information when you make a payment or request or accept a quote
- Information you provide when requesting plumbing services or an estimate
- Opt-in records and timestamps for communication channels, including SMS and email
Non-Personal Information
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication
We may collect and maintain records of:
- Plumbing service inquiries and requests
- Appointment details and preferences
- Service addresses and information relevant to requested plumbing work
- Estimates, invoices, and service history
- Customer communications and feedback
2. How We Use Your Information
We use collected information for purposes including:
- Providing, scheduling, and improving our plumbing services
- Responding to service inquiries and requests
- Providing plumbing estimates and quotes
- Scheduling appointments and service calls
- Processing transactions and payments
- Communicating with you about appointments, service requests, estimates, invoices, and other business matters
- Sending service-related SMS messages or emails when you have consented to receive them
- Sending promotional communications when you have provided the appropriate consent
- Enhancing website functionality and user experience
- Ensuring security and preventing fraud or unauthorized activity
- Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages from All Connect Plumbing, LLC related to our plumbing services, including appointment reminders, customer support, service updates, scheduling information, estimates, and other important updates related to services you have requested.
Opt-In & Consent
- You will only receive SMS messages if you have explicitly opted in.
- We maintain timestamped records of SMS opt-in actions and consent.
- Your consent to receive SMS messages is not a condition of purchasing plumbing services.
- We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws and regulations.
Opt-Out Instructions
You can cancel SMS notifications at any time by replying "STOP." After receiving an opt-out request, you will receive a final confirmation message, and no further messages will be sent unless you subsequently re-opt in.
Message Frequency & Content
- Message frequency varies based on your interactions with All Connect Plumbing.
- Messages may relate to plumbing appointments, service requests, estimates, scheduling, customer support, and other services you have requested.
- Promotional messages will only be sent where the appropriate consent has been obtained.
- Message and data rates may apply.
Help & Support
Reply "HELP" for assistance or contact:
Customer support is available during regular business hours.
Carrier Information
- Standard message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.
SMS Data Protection Statement
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Information sharing with subcontractors or service providers that support our operations, such as customer service, scheduling, or SMS delivery, is permitted when necessary to provide the requested service.
- All other use-case categories exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties for their own marketing or promotional purposes.
- We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information with the following categories of parties when reasonably necessary to operate our business or provide services:
All of the above categories exclude text messaging originator opt-in data and consent from being shared with third parties for their own marketing or promotional purposes, except where sharing is necessary with aggregators or providers of the Text Message services to deliver messages you have requested.
Service Providers
Third-party vendors who assist us with business operations, such as:
- Payment processing
- Appointment scheduling
- Website hosting and technology services
- Customer relationship management
- Email communications
- SMS messaging and delivery
- Accounting and administrative services
These service providers are expected to maintain appropriate confidentiality and security measures.
Plumbing Service Providers and Subcontractors
When necessary to complete or support requested plumbing services, we may share relevant customer information with employees, technicians, contractors, or subcontractors working on behalf of All Connect Plumbing. Only information reasonably necessary to perform the requested services should be shared.
Legal Compliance
We may disclose information:
- If required by law or legal process
- In response to valid law enforcement requests or court orders
- To protect our rights, property, customers, employees, or others
- To investigate suspected fraud, abuse, or other unlawful activity
Business Transfers
In the event of a merger, acquisition, restructuring, financing, or sale of some or all of our business or assets, personal information may be transferred as part of that transaction. In such circumstances, your information will remain subject to applicable privacy protections.
5. Data Security
We implement and maintain reasonable security measures designed to protect your personal information, including:
- Encryption of sensitive data in transit and, where appropriate, at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification procedures in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially reasonable means to protect your personal information but cannot guarantee absolute security.
7. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access, update, or request deletion of your personal information
- Request information about how we process your personal information
- Opt out of marketing emails by clicking "unsubscribe" in our emails
- Opt out of SMS messages by replying "STOP"
- Withdraw consent for future communications
- Request correction of inaccurate information
- Lodge a complaint with an applicable supervisory or regulatory authority if you believe your privacy rights have been violated
To exercise applicable privacy rights, please contact us using the information provided in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by All Connect Plumbing, LLC through our website and related business services.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable laws. The latest version will be made available on our website with the applicable effective date. For significant changes, we may provide additional notice by email or through a notice on our website, as appropriate.
10. Contact Us
If you have questions about this Privacy Policy, our data practices, or how your information is handled, please contact us:
All Connect Plumbing, LLC
5125 Emery Dr, Reno, Nevada 89506-7834
Contact Person: Casey Zimmerman
+1 775-399-4460casey@allconnectplumbing.comBy using our website and services, you acknowledge this Privacy Policy and the practices described herein.